{"id":3777,"date":"2020-05-27T03:41:13","date_gmt":"2020-05-26T20:41:13","guid":{"rendered":"https:\/\/spico.vn\/bao-hanh"},"modified":"2026-08-26T17:04:23","modified_gmt":"2026-08-26T10:04:23","slug":"bao-hanh","status":"publish","type":"page","link":"https:\/\/spicycountry188.mbws.vn\/en\/bao-hanh","title":{"rendered":"Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 & B\u1ea3o h\u00e0nh"},"content":{"rendered":"
\n

CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 H\u00c0NG, H\u1ee6Y \u0110\u01a0N V\u00c0 B\u1ea2O H\u00c0NH CH\u1ea4T L\u01af\u1ee2NG<\/h3>\n

VI. Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3 H\u00e0ng V\u00e0 Ho\u00e0n Ti\u1ec1n<\/h4>\n

1. \u0110i\u1ec1u ki\u1ec7n tr\u1ea3 h\u00e0ng<\/h5>\n

Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p: S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang \u0111\u01a1n h\u00e0ng; S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng, r\u00e1ch bao b\u00ec ho\u1eb7c l\u1ed7i nh\u00e0 s\u1ea3n xu\u1ea5t; S\u1ea3n ph\u1ea9m h\u1ebft h\u1ea1n s\u1eed d\u1ee5ng ho\u1eb7c kh\u00f4ng \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng khi nh\u1eadn h\u00e0ng. Y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 ph\u1ea3i c\u00f2n nguy\u00ean bao b\u00ec, tem nh\u00e3n (n\u1ebfu c\u00f3) v\u00e0 g\u1eedi trong v\u00f2ng 07 ng\u00e0y<\/strong> k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng.<\/p>\n

2. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed5i tr\u1ea3<\/h5>\n

S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng do l\u1ed7i t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng; S\u1ea3n ph\u1ea9m \u0111\u00e3 qua s\u1eed d\u1ee5ng ho\u1eb7c kh\u00f4ng c\u00f2n nguy\u00ean tr\u1ea1ng ban \u0111\u1ea7u; Kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nhu c\u1ea7u s\u1eed d\u1ee5ng sau khi \u0111\u00e3 nh\u1eadn h\u00e0ng m\u00e0 s\u1ea3n ph\u1ea9m kh\u00f4ng thu\u1ed9c tr\u01b0\u1eddng h\u1ee3p l\u1ed7i ho\u1eb7c sai \u0111\u01a1n h\u00e0ng.<\/p>\n

3. Quy tr\u00ecnh y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 & Ho\u00e0n ti\u1ec1n<\/h5>\n

Kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 qua Hotline 0814 385 588 ho\u1eb7c Email `spicovietnam@gmail.com` cung c\u1ea5p M\u00e3 \u0111\u01a1n h\u00e0ng + H\u00ecnh \u1ea3nh\/Video th\u1ef1c t\u1ebf. Th\u1eddi gian ho\u00e0n ti\u1ec1n t\u1eeb 03 \u0111\u1ebfn 07 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong> k\u1ec3 t\u1eeb ng\u00e0y x\u00e1c nh\u1eadn y\u00eau c\u1ea7u h\u1ee3p l\u1ec7.<\/p>\n

4. Chi ph\u00ed \u0111\u1ed5i tr\u1ea3<\/h5>\n

Spicy Country ch\u1ecbu chi ph\u00ed v\u1eadn chuy\u1ec3n \u0111\u1ed1i v\u1edbi tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i, h\u01b0 h\u1ecfng ho\u1eb7c giao sai. Kh\u00e1ch h\u00e0ng ch\u1ecbu chi ph\u00ed v\u1eadn chuy\u1ec3n trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p \u0111\u1ed5i tr\u1ea3 kh\u00f4ng thu\u1ed9c l\u1ed7i c\u1ee7a Spicy Country.<\/p>\n

6. Ch\u00ednh S\u00e1ch H\u1ee7y \u0110\u01a1n H\u00e0ng & Ch\u1ebf T\u00e0i Vi Ph\u1ea1m (M\u1ee5c 6.1 -> 6.4)<\/h4>\n

6.1. C\u00e1c tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u01b0\u1ee3c h\u1ee7y h\u00e0ng:<\/strong> K\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c SPICO x\u00e1c nh\u1eadn v\u00e0 chuy\u1ec3n sang quy tr\u00ecnh x\u1eed l\u00fd, chu\u1ea9n b\u1ecb h\u00e0ng h\u00f3a, \u0111\u00f3ng g\u00f3i ho\u1eb7c b\u00e0n giao cho \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n, kh\u00e1ch h\u00e0ng KH\u00d4NG \u0110\u01af\u1ee2C QUY\u1ec0N \u0110\u01a0N PH\u01af\u01a0NG H\u1ee6Y \u0110\u01a0N H\u00c0NG<\/strong>. Do \u0111\u1eb7c th\u00f9 s\u1ea3n ph\u1ea9m th\u1ef1c ph\u1ea9m v\u00e0 gia v\u1ecb \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb, ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u00f3ng g\u00f3i ri\u00eang cho t\u1eebng \u0111\u01a1n h\u00e0ng, vi\u1ec7c h\u1ee7y \u0111\u01a1n sau khi xu\u1ea5t kho l\u00e0m ph\u00e1t sinh chi ph\u00ed v\u1eadn h\u00e0nh, nh\u00e2n s\u1ef1, nguy\u00ean v\u1eadt li\u1ec7u v\u00e0 t\u1ed5n th\u1ea5t doanh nghi\u1ec7p.<\/p>\n

6.2. Tr\u00e1ch nhi\u1ec7m khi t\u1eeb ch\u1ed1i nh\u1eadn h\u00e0ng:<\/strong> Kh\u00e1ch h\u00e0ng c\u1ed1 \u00fd t\u1eeb ch\u1ed1i nh\u1eadn h\u00e0ng kh\u00f4ng xu\u1ea5t ph\u00e1t t\u1eeb l\u1ed7i c\u1ee7a SPICO ho\u1eb7c l\u1ed7i v\u1eadn chuy\u1ec3n \u0111\u01b0\u1ee3c xem l\u00e0 h\u00e0nh vi vi ph\u1ea1m cam k\u1ebft giao d\u1ecbch. SPICO c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i ho\u00e0n chi ph\u00ed \u0111\u00e3 ph\u00e1t sinh, y\u00eau c\u1ea7u b\u1ed3i th\u01b0\u1eddng ph\u00ed v\u1eadn chuy\u1ec3n\/ho\u00e0n h\u00e0ng v\u00e0 h\u1ea1n ch\u1ebf giao d\u1ecbch \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng c\u00f3 l\u1ecbch s\u1eed h\u1ee7y \u0111\u01a1n nhi\u1ec1u l\u1ea7n.<\/p>\n

6.4. Quy\u1ec1n h\u1ea1n ch\u1ebf ho\u1eb7c t\u1eeb ch\u1ed1i giao d\u1ecbch:<\/strong> Kh\u00e1ch h\u00e0ng t\u1eeb 02 l\u1ea7n tr\u1edf l\u00ean<\/strong> t\u1eeb ch\u1ed1i nh\u1eadn h\u00e0ng ho\u1eb7c h\u1ee7y \u0111\u01a1n kh\u00f4ng l\u00fd do ch\u00ednh \u0111\u00e1ng, SPICO c\u00f3 quy\u1ec1n: T\u1eeb ch\u1ed1i ti\u1ebfp nh\u1eadn \u0111\u01a1n h\u00e0ng m\u1edbi, y\u00eau c\u1ea7u thanh to\u00e1n tr\u01b0\u1edbc 100% gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng<\/strong> cho c\u00e1c \u0111\u01a1n ti\u1ebfp theo, ho\u1eb7c t\u1ea1m ng\u1eebng cung c\u1ea5p s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5.<\/p>\n

VII. Ch\u00ednh S\u00e1ch B\u1ea3o H\u00e0nh Ch\u1ea5t L\u01b0\u1ee3ng S\u1ea3n Ph\u1ea9m<\/h4>\n
1. Ph\u1ea1m vi & \u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh<\/h5>\n

SPICO h\u1ed7 tr\u1ee3 b\u1ea3o h\u00e0nh ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u00f2n trong th\u1eddi h\u1ea1n s\u1eed d\u1ee5ng c\u00f3 b\u1eb1ng ch\u1ee9ng r\u00f5 r\u00e0ng v\u1ec1 l\u1ed7i ph\u00e1t sinh t\u1eeb nh\u00e0 s\u1ea3n xu\u1ea5t nh\u01b0: Xu\u1ea5t hi\u1ec7n n\u1ea5m m\u1ed1c b\u1ea5t th\u01b0\u1eddng, l\u00ean men b\u1ea5t th\u01b0\u1eddng, r\u00f2 r\u1ec9 do l\u1ed7i bao b\u00ec, h\u01b0 h\u1ecfng ch\u1ea5t l\u01b0\u1ee3ng khi b\u1ea3o qu\u1ea3n \u0111\u00fang h\u01b0\u1edbng d\u1eabn.<\/p>\n

2. Th\u1eddi gian ti\u1ebfp nh\u1eadn & H\u00ecnh th\u1ee9c b\u1ea3o h\u00e0nh<\/h5>\n

Kh\u00e1ch h\u00e0ng c\u1ea7n th\u00f4ng b\u00e1o cho SPICO trong v\u00f2ng 24 gi\u1edd<\/strong> k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m nh\u1eadn h\u00e0ng k\u00e8m \u1ea3nh\/video ch\u1ee9ng minh. SPICO s\u1ebd \u00e1p d\u1ee5ng \u0111\u1ed5i s\u1ea3n ph\u1ea9m m\u1edbi c\u00f9ng lo\u1ea1i, \u0111\u1ed5i s\u1ea3n ph\u1ea9m t\u01b0\u01a1ng \u0111\u01b0\u01a1ng ho\u1eb7c ho\u00e0n ti\u1ec1n 100%.<\/p>\n

3. H\u01b0\u1edbng d\u1eabn b\u1ea3o qu\u1ea3n b\u1eaft bu\u1ed9c<\/h5>\n

B\u1ea3o qu\u1ea3n n\u01a1i kh\u00f4 r\u00e1o, tho\u00e1ng m\u00e1t tr\u01b0\u1edbc khi m\u1edf n\u1eafp. Tr\u00e1nh \u00e1nh n\u1eafng tr\u1ef1c ti\u1ebfp. Sau khi m\u1edf n\u1eafp, b\u1eaft bu\u1ed9c b\u1ea3o qu\u1ea3n trong ng\u0103n m\u00e1t t\u1ee7 l\u1ea1nh ho\u1eb7c t\u1ee7 m\u00e1t<\/strong> theo h\u01b0\u1edbng d\u1eabn tr\u00ean tem nh\u00e3n v\u00e0 \u0111\u1eady k\u00edn n\u1eafp sau m\u1ed7i l\u1ea7n s\u1eed d\u1ee5ng.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

CH\u00cdNH S\u00c1CH \u0110\u1ed4I TR\u1ea2 H\u00c0NG, H\u1ee6Y \u0110\u01a0N V\u00c0 B\u1ea2O H\u00c0NH CH\u1ea4T L\u01af\u1ee2NG VI. Ch\u00ednh S\u00e1ch \u0110\u1ed5i Tr\u1ea3 H\u00e0ng V\u00e0 Ho\u00e0n Ti\u1ec1n 1. \u0110i\u1ec1u ki\u1ec7n tr\u1ea3 h\u00e0ng Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p: S\u1ea3n ph\u1ea9m giao kh\u00f4ng \u0111\u00fang \u0111\u01a1n h\u00e0ng; S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng, r\u00e1ch bao b\u00ec…<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3777","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/spicycountry188.mbws.vn\/en\/wp-json\/wp\/v2\/pages\/3777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spicycountry188.mbws.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spicycountry188.mbws.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/spicycountry188.mbws.vn\/en\/wp-json\/wp\/v2\/comments?post=3777"}],"version-history":[{"count":5,"href":"https:\/\/spicycountry188.mbws.vn\/en\/wp-json\/wp\/v2\/pages\/3777\/revisions"}],"predecessor-version":[{"id":4158,"href":"https:\/\/spicycountry188.mbws.vn\/en\/wp-json\/wp\/v2\/pages\/3777\/revisions\/4158"}],"wp:attachment":[{"href":"https:\/\/spicycountry188.mbws.vn\/en\/wp-json\/wp\/v2\/media?parent=3777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}